What Do I Do If Something Is Wrong With My Order?

Report the issue through the portal as soon as possible so it can be connected to the correct order and reviewed by the production team.

How it works

Open the affected order and select the available support or issue option.
Identify the affected style, size, quantity, and production problem.
Upload clear photos of the product, packaging, size label, and shipping label when relevant.
Explain the requested resolution and submit the issue.
Keep the affected goods and packaging until the review is complete.

Do not place a replacement order by email: The portal issue record gives production and fulfillment the information needed to review the claim and issue an approved credit or resolution.