Production Turn Times & Order Status Updates

Please read this before contacting us for an order update.

Bulk & Batch Orders: 2–3 weeks

Samples: 7–10 business days

On-Demand Orders: 7–14 business days, depending on the style

If your order is still within the stated production window, do not call or email us asking where it is.

Your order is in production. We did not forget about it.

Check the Portal

You have access to the LA Sublimation production portal.

Use it.

We invested in building a production portal specifically so you can see what is happening with your orders without calling or emailing our team.

You can track your order through production and, where applicable, see the status down to the individual piece.

If you're wondering where your order is, the portal should be your first stop—not our inbox.

Let Us Produce

Our production team is working through thousands of individual pieces. Calls and emails asking for updates that are already available in the portal do not make an order move faster.

They do the opposite.

If you're within the stated turnaround time, your order is being processed.

Check the portal. Allow the production window. Let our team work.

Once your order is outside the stated turnaround time, then contact us and we'll look into it.

Until then, please do not contact us for routine status updates.