Client Portal Overview

Your production dashboard starts here.

Once you've received your LA Sublimation Client Portal login, you're ready to start creating and managing products.

Setup & Integration

If you’re using Shopify, be sure to complete your integration and configure your fulfillment settings. This ensures all orders sync directly into our system.

Create Products

Log in to your Portal and start designing! Use our step-by-step tutorials to guide you through the creation process.

Can’t see any styles in your catalog? Email sales@sublimation.la to activate the products you need.

Placing Orders

Once your products are created:

• Shopify orders will auto-import once connected correctly

• Manual orders can be placed directly through the Portal (great for samples or bulk runs)

  
  

Need help? Follow our tutorial to place your first manual order with ease.

Tracking Orders

Track current orders directly in your Dashboard. Once an order ships, it will disappear from the dashboard — but don’t worry, you can always search past orders by invoice number using the search bar in the top right corner.

Payment, Cancellations & Art Errors

After placing an order:

• You'll receive two emails — an invoice and payment instructions

• Once payment is processed, your order moves into production

  
  

Need to cancel an order? Have a missing art file? Our Help Center has clear instructions to resolve these quickly and keep production moving.