How Do Payments and Invoicing Work

At LA Sublimation, we invoice upfront and require payment before starting production on your orders. Below are answers to common questions about our invoicing process.

How often does invoicing occur?

For new partners on prepaid terms, invoices are generated multiple times daily, Monday through Friday. Once payment is received, your order moves into production.

For established partners with custom terms, invoicing typically happens once a week on Fridays.

Why are shipping charges sometimes on a separate invoice?

Shipping fees are usually invoiced only when the order ships to ensure accurate billing. This means product and shipping charges might appear on separate invoices.

You can review all shipping and additional fees on the second tab of your invoice spreadsheet or in the Payments section of your LA Sublimation Portal.

In some cases, upfront shipping payment may be requested, and a team member will reach out to discuss.

What happens if I don’t pay on time?

For prepaid accounts, unpaid orders remain in a pending queue without penalty but may be canceled after 30 days if no communication occurs.

For other payment terms, late payments can result in account suspension, halting new orders and shipments until resolved. Repeated late payments may incur fees or other penalties.

How can I view past invoices?

All invoices and payment history are accessible via the Payments page in your LA Sublimation Portal. For additional assistance or historical records, contact ar@sublimation.la

What payment methods do you accept?

We accept ACH payments by default through QuickBooks Payment links for secure, low-fee transactions.

Credit card payments are also accepted but include a 3.5% processing fee. You can update your preferred payment method anytime in your Brand Settings.

Who do I contact with invoice questions?

If you have any invoice-related questions or concerns, email ar@sublimation.la. Our team is ready to assist you.