How do I manage payment methods?
LA Sublimation provides secure payment options including Credit Card and ACH bank transfers.
Your payment methods are saved in your Brand Settings and used for all orders and outstanding invoices. Below are answers to common questions about managing your payment methods:
How do I add or change my payment method?
You can quickly add or update your preferred payment method through the Brand Settings page—provided you have the necessary permissions. Simply choose the payment option that suits your business best and set it as your Primary Payment Method. Only one method can be primary at a time, and this is the method we’ll charge for your orders.
Note: If your account was created via Shopify integration, ACH payments are not supported. Please contact cindy@sublimation.la for assistance.
How do I switch to a different payment method?
Go to the Brand Settings page and select Make Primary next to the payment method you want to use. This will become your default billing method for all current and future invoices.
How long after payment does production begin?
Orders start production once payment clears. Credit card payments process immediately, releasing your order right away. ACH payments may take 5–7 business days depending on your bank. Production timelines then follow the standard schedule for your chosen styles.
If you have approved payment terms, orders enter production regardless of payment timing, as invoicing happens post-production start. Contact our Accounts Receivable team if you believe you qualify for terms.
Why is there a delay with ACH payments?
ACH payments require bank authorization before funds are released, causing a delay in order processing. For faster turnaround, we recommend using a credit card as your primary payment method.
I don’t see Brand Settings—how do I get access?
Only brand owners or users with Brand Administration permissions can manage payment methods. If you don’t see this option, please ask your brand owner or admin to grant you access.
How long does payment processing take?
Payments are processed Monday through Friday, with possible weekend processing during peak times. Frequency depends on order volume—more orders may trigger multiple daily processing events, fewer orders may process once daily.
What if my payment is declined or fails?
You’ll be notified immediately if a charge fails. Update your payment method in the Brand Settings or use the payment link provided in the notification to retry.
The wrong card or account was charged—what can I do?
Once a payment processes, it cannot be reversed easily. Please confirm your primary payment method before placing orders. If you suspect an error, contact our Accounts Receivable team promptly for assistance.
For more on payments and invoicing, check out our Payments & Invoicing Guide. If you have questions, our Accounts Receivable team is ready to help—just email cindy@sublimation.la