How Do I Add or Edit a User on My Account?

Managing users on your LA Sublimation brand account is straightforward and fast. If you have the necessary user administration permissions, you can add, edit, or remove users as needed. Below, you’ll find step-by-step instructions and answers to common questions about user management.

How Do I Access User Management?

After logging into the LA Sublimation Portal, click on your profile avatar in the top right corner and select Users. You can also access it directly here: https://account.sublimation.la/users

This page shows all users linked to accounts you own or manage. From here, you can add new users or edit existing ones.

How Do I Add a New User?

1. Click the Add User + button on the left side of the screen.
2. Enter the new user’s name, email address, and assign the appropriate permissions and notifications.

3. If you manage multiple brands, specify which brand(s) the user will have access to. You can assign one or multiple brands.

   
   

Important:

• If you assign a user to multiple brands simultaneously, they will receive all enabled permissions across those brands. To assign different permissions per brand, save the user with one brand at a time.

  
  
• New users start with no permissions or notifications enabled—you must select these according to their role. For example, a user focused on product design would need permissions like View Products, Design Products, and Edit Products, which automatically enables notifications for order issues related to design files.

• After saving, new users won’t be notified automatically. To send them a notification and allow them to set their password, go back to Edit User and select Reset Password.

How Do I Edit an Existing User?

If you need to adjust permissions or notifications, go back to the Users page, find the user you want to update, and click Edit. Make the necessary changes and save.

How Do I Remove a User?

Currently, there’s no one-click option to remove a user entirely. Instead:

1. Click Edit on the user.
2. For each brand you want to remove them from, deselect all permissions and notifications.

3. Save the changes.

   
   

The user will no longer appear as active for those brands and will lose access upon their next login.

What Is a Brand Owner?

The Owner role doesn’t grant extra portal features but holds authority during disputes involving LA Sublimation. The original creator of a brand is automatically the owner but can add other owners.

If an owner wishes to transfer or relinquish ownership, they must contact sales@sublimation.la from the registered owner email.

Note: Ownership is permanent and equal among owners. It should be granted carefully—common cases include partnerships, brand sales, or if the original creator is not the actual owner.

What Do the Different Permissions and Notifications Mean?

Permissions:

• View Products: Access to the full product list, including artwork, styles, and creation dates.

  
  

• Design Products: Ability to create new products on the Create page.

  
  

• Edit Products: Permission to modify existing products (e.g., update art files).

  
  

• Delete Products: Ability to permanently delete a product (note: deleted products cannot be sold).

  
  

• Order Management: Access to order dashboard, order searching, shipping edits, cancellations, and tracking info.

  
  

• Payments: Receive notifications related to payments and invoicing; future payment tools access.

  
  

• User Admin: Manage users—add, edit, or remove for the brand.

  
  
• Brand Management: Control brand settings, information, and integrations.

If you need further assistance with user management, please contact our support team at sales@sublimation.la