How do I place a manual order?

If you’re not connected to an eCommerce platform or prefer to avoid any merchant fees from online purchases, you can easily place your order manually through the LA Sublimation portal anytime!

Check out the steps below and FAQs for guidance on how to place a manual order:

How do I place an order?

1. Log in to your LA Sublimation portal and browse your My Products catalog.
2. If you have multiple brands, select the one you'd like to order from.

3. Pick a product and click the Add to Cart icon to choose the quantity you want for each size.

   
   

Once you’ve added all your products, click the Shopping Cart icon in the top right to review your order and proceed to checkout.

Verify your order details, enter the shipping address, and choose your preferred delivery option.

Note: Transit times and shipping costs are estimates and are additional to production times and fees.

You can save frequently used shipping addresses for faster checkout in the future.

Select your preferred payment method to complete the order.

Note: Payment won’t be charged immediately upon order confirmation; charges are processed within the same business day along with other pending orders.

Add a custom customer Order Number to help track and reference your order later. We recommend using a short, unique identifier (e.g., FSVLSMPL0123 instead of “Festival Sample January 23 2025”).

If you don’t provide one, no worries—we’ll assign an Order Number for you.

Optionally, you can add an order note. Please keep in mind this may delay processing, as it requires manual review.

Review the product cost, estimated shipping, taxes, and any other fees before submitting your order by clicking the CONFIRM ORDER button.

You’re all set! Your order will now appear on your Dashboard, where you can track its progress anytime.

How do I track the progress of my order?

Once your order is in our system, it will appear on your dashboard. You can also locate your order by entering the order number in the search bar at the top right of your client portal.

For more details, learn how to review orders in our system.

Why don't I see the product I want to purchase as an option?

Keep in mind that before placing an order, you need to create the product you want to produce. This involves selecting, designing, and publishing your product through the Create section of your portal. You can learn more about this process here.

Also, ensure you have the correct Brand account selected in Step 1, as each account has its own unique set of created products.

Why does the shipping charge appear so high?

In most cases, shipping estimates are quite accurate—except for large orders. Since we can’t determine the exact size and number of packages upfront for bulk orders, our carrier initially assumes a single large freight shipment and estimates costs based on that. Rest assured, we always split large orders into smaller, manageable parcels to keep shipping costs as economical as possible.

If this is your first bulk order with LA Sublimation, feel free to contact sales@sublimation.la for a more precise shipping estimate after placing your order.

Why is my order sitting in Unprocessed for so long?

There are several reasons why this might happen, but the most common causes include account suspension due to overdue payments, non-payment, or custom notes that may delay order processing to allow production to review and possibly accommodate special requests.

If your account is suspended, you’ll see an alert when you log in. Simply clear any outstanding invoices to restore your account to good standing, and your orders will resume production immediately.

For prepay accounts, invoice batches are generated multiple times daily, so you may just need to wait a bit longer. However, if there’s an issue with your order or products, a member of our support team will likely contact you with more information. You can learn more about our payment system here.

For any other questions, please don’t hesitate to contact sales@sublimation.la for assistance!