How do I cancel an order?

Need to Cancel an Order? Here’s What You Should Know

There are several reasons you might need to cancel an order—whether it's due to artwork issues, duplicate submissions, or suspected customer fraud. At LA Sublimation, we understand that cancellations happen and are here to help you navigate the process.

However, please keep in mind:

LA Sublimation operates on a fast, on-demand production model—which means orders move quickly through the system. Because of this, full cancellations may not always be possible if the request comes in after production has started.

If you believe you need to cancel an order, please contact sales@sublimation.la as soon as possible for the best chance at stopping production.

How do I cancel an order?

Cancelling an Order via Shopify or WooCommerce

If you're integrated with LA Sublimation through Shopify or WooCommerce, order cancellations are synced automatically.

• Whether it's triggered by a fraud prevention app or a manual cancellation request from your customer, cancelling the order within your eCommerce admin panel will notify our system.

• As long as the item hasn’t entered production or been invoiced, it will be removed from our queue automatically.

  
  

Cancelling Manually via Your LA Sublimation Portal

You can also initiate a cancellation directly in your LA Sublimation Portal:

• Navigate to your Dashboard and click the Manage button next to the relevant batch or order.
• Or, search for the order number using the top-right search field.

• You’ll then see the option to cancel the full order or select individual items for cancellation—if they haven’t started production.

  
  

For questions or if your order has already entered production, please contact sales@sublimation.la for assistance.

What if the order/item is already in production?

Handling Cancelled Items Already in Production

If an order is cancelled after items have already entered production, LA Sublimation will complete those items and hold them in our fulfillment center. Since these items have already been paid for, they are considered your property.

You have two options:

• Ship Now: We can ship the completed items directly to you.

• Hold as Brand Inventory (Default): We’ll store the items as Brand Inventory, allowing them to be automatically matched to a future order of the same SKU.

  
  

How Brand Inventory Matching Works:

• Our system will automatically match stored items to new orders with the same SKU.
• When a match is found, we’ll ship the item same-day (if it’s the only item in the order).

• You won’t be invoiced again for matched items.

  
  

This inventory matching feature is currently supported at no additional cost.

If you'd prefer to opt out of automatic inventory matching, please email us at sales@sublimation.la to discuss alternative options.

Edit Item Size

Need to Change the Size of an Item?

If you only need to update the size of an item—rather than cancel it—you can easily make that change, as long as the item hasn’t entered production.

Follow these steps:

1. Log in to your LA Sublimation Portal and go to the Dashboard.
2. Locate the order you'd like to edit (Tip: switch to Order View for easier searching).
3. Click into the order to view the items.

4. Find the item that needs a size change.

   Click the three-dot menu next to the item and select Edit Size.

5. Choose the new size from the dropdown.

6. Click Save Changes.

   
   

That’s it! The updated size will now reflect in your order as long as it hasn't begun production.

Note: Size changes may not be possible in certain situations—such as when an item is already in production or after invoicing, where a size change could affect pricing. Most size edits happen within hours of placing an order, so there’s usually plenty of time to update your order from your laptop or phone.