How do I integrate with Orderdesk?
Integrating with Order Desk is a straightforward process, and the FAQ below covers the essentials:
How do I set up an account with Order Desk?
LA Sublimation does not handle account creation for Order Desk. You’ll need to sign up directly through the Order Desk website. Keep in mind, Order Desk is a paid service, so be sure to review their pricing and plans before proceeding.
Note: LA Sublimation has no corporate or financial affiliation with Order Desk. They are an independent platform we partner with to expand integration options for our users.
How do I set up an account with LA Sublimation?
If you don’t already have an account, simply apply on our website. One of our account specialists will review your request and get back to you within 48 hours.
How do I configure the integration between Order Desk and LA Sublimation?
Order Desk provides detailed instructions on how to set up and manage your connection with LA Sublimation. However, you’ll need secure account credentials from us to link the accounts through Order Desk’s interface.
Please contact sales@sublimation.la after your account is approved to receive these details.
How do I connect my eCommerce store to Order Desk?
Integration steps vary by platform, so we recommend reviewing the official Order Desk documentation for your specific store. Some pages may require you to create an Order Desk account first.
How do I send orders from Order Desk to LA Sublimation?
Once your eCommerce store, Order Desk, and LA Sublimation are connected, you can use Order Desk to set up rules on which orders should be forwarded to us for fulfillment.
Do I need to create products in the LA Sublimation Portal first, or can I just send any order details?
At minimum, Order Desk requires that each order item includes a SKU matching LA Sublimation’s SKU format. The best practice is to create your products first in the LA Sublimation Portal, which generates the correct SKUs needed for production. These SKUs will appear at the end of the product creation process and can be found again on the Product View page in your My Products list.
This SKU contains all the essential information about your product, including the specific style, size, design file (uploaded during product creation), and any trim options if applicable.
If you submit an order with a SKU that our system can’t recognize—whether because it doesn’t follow the correct format or hasn’t been created in our system yet—your order may not be produced. In that case, we’ll need to work with you to fix the details, which can delay production and cause unnecessary issues with your customers.
How will I know the integration worked?
After completing the setup and publishing your first LA Sublimation product to your storefront with all required details, we recommend placing a test order. If everything is working correctly, the order should appear in your LA Sublimation Dashboard within 30–60 minutes, showing the correct product and shipping information.
How will I know when my order is complete?
Once your order has been fulfilled and shipped from one of our production facilities, we’ll send status updates and tracking numbers back to Order Desk. If your eCommerce platform and Order Desk support automatic fulfillment notifications, your customers will receive order status updates with tracking details.
We encourage you to review your eCommerce platform’s features alongside Order Desk’s capabilities during setup. For any questions specific to the integration, please reach out to Order Desk’s support team.
If you have any other questions about setting up Order Desk with LA Sublimation, don’t hesitate to contact our support team—we’re here to help!